The short version
- Any charge, within 14 days: full refund. No questions, no conditions, no exceptions. That includes renewals. If a yearly plan renewed and you meant to cancel, tell us within 14 days of the charge and it comes back. It does not matter how much you used the extension in those 14 days, and we will not ask.
- After 14 days: cancel any time, no partial refund of the period you are in. Cancelling stops the next charge and Pro runs to the end of what you paid for.
- Beyond the 14 days, you may still be covered if Netflix breaks a Pro feature — see below. That is an additional right, never a limit on the 14-day window.
- Paddle returns the money to the card or account you paid with. Most refunds show up within 5 to 10 business days, depending on your bank.
How to ask
Email support@tidywl.com. Anything that lets us find the order helps — your key, the Transaction ID on your Paddle receipt, or the email address you paid with — but none of it is a condition of the refund. We aim to answer within two business days, and we do not ask why.
Paddle, which processes the payment, also runs buyer support at paddle.net, but it reviews refunds there under its own policy. The 14-day promise on this page is ours, so ask us.
What happens after a refund
- Your licence key is deactivated and the extension goes back to the free version at the next check, usually within a day.
- Nothing in your browser is deleted. Your playlists, your settings and anything you pinned stay where they are.
- The synced copy of your playlists on tidywl.com is deleted 90 days later, as for any subscription that ends.
- You can buy Pro again later. A refunded key cannot be reactivated; a new purchase issues a new one.
If Netflix breaks a Pro feature
This section only ever adds to the 14-day window above. It never shortens it or attaches a condition to it.
TidyWL for Netflix works with Netflix's web endpoints rather than an official API, and Netflix can change them at any time. If a Pro feature stops working because of a Netflix change and we have not restored it within 30 days of it stopping, you can ask for a refund of the unused part of a yearly subscription, counted from the day it stopped. On a monthly plan, cancel and the next charge does not happen. If a change cannot be fixed at all, we say so on this site and in the extension, stop selling Pro, and refund the remaining term to every yearly subscriber without being asked.
Chargebacks
Please ask us first. A refund is one email and takes days; a chargeback takes weeks, costs a dispute fee on our side, and ends with the same result. If you have already filed one, tell us and we will confirm it to Paddle rather than contest it.
Changes to this policy
- 26 September 2026 — first version, published ahead of the Pro launch.
A change to this policy never applies to a charge made before the change, unless the change is in your favour.